TERMS OF SERVICE

1. Acceptance of Terms

By accessing and using this platform, you accept and agree to be bound by the terms and provision of this agreement.

2. Information Liability

The platform is provided "as is" and without warranties of any kind, whether express or implied. We are not responsible for any inaccuracies in financial calculations, load tracking, or potential data loss. All calculations (including Driver Pay and Deductions) must be independently verified by you before executing any real-world payments.

3. Privacy

How we collect, use, share and retain your information is described in our Privacy Policy, which forms part of these Terms. Please read it before using the platform.

4. Account Security

You are responsible for maintaining the confidentiality of your login credentials and Telegram account.

5. Termination

We reserve the right to terminate or suspend access to our platform immediately, without prior notice or liability, for any reason whatsoever.

6. Subscription Plans & Billing

We offer a single paid subscription plan ("Pro") that provides full access to the platform's features. Subscription fees are billed and collected by Paddle.com Market Limited ("Paddle"), acting as the Merchant of Record for all transactions. Paddle handles payment processing, sales tax/VAT collection and remittance, and payment security. By subscribing, you also agree to Paddle's Buyer Terms and Conditions, available at paddle.com/legal/checkout-buyer-terms.

7. Automatic Renewal

YOUR SUBSCRIPTION AUTOMATICALLY RENEWS AT THE END OF EACH BILLING PERIOD UNLESS YOU CANCEL BEFORE THE RENEWAL DATE. The free trial does not require a payment method and ends without any charge — automatic renewal applies only once you start a paid subscription. When you subscribe, an introductory rate of $5.99/month applies for the first three (3) billing periods; thereafter the subscription renews automatically at the standard rate of $14.99/month. Your first charge occurs on the day you subscribe. You may cancel at any time from Settings → Billing & Plans → Cancel Subscription. Cancellation takes effect at the end of your current billing period.

8. Cancellation & Effect on Access

When you cancel your subscription: (a) you retain full access to all Pro features through the end of your already-paid billing period; (b) once that period ends, your account automatically switches to read-only mode - you may continue to log in and view your historical loads, payments, and deduction data, but you will not be able to add, edit, or delete any records; (c) your data continues to be retained in accordance with Section 12 (Data Retention & Deletion) below, and full functionality is restored immediately if you resubscribe.

9. Refunds

Except where required by applicable law, we do not provide refunds or credits for partial subscription periods, including in cases where you cancel mid-cycle, do not use the service, or forget to cancel before renewal. If you believe you were charged in error, contact us at support@loadzeta.com.

10. Price Changes

We may change our subscription pricing at any time. Any price change will apply only to subsequent billing periods and will never affect a period you have already paid for. We will provide at least 30 days' advance notice of any price increase via email and/or in-app notification before it takes effect.

11. Limitation of Liability

IN ADDITION TO SECTION 2 ABOVE: TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM (WHICH IS ZERO DOLLARS FOR USERS WHO HAVE NOT PAID FOR A SUBSCRIPTION). IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST BUSINESS, OR LOST DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION APPLIES REGARDLESS OF THE CAUSE, INCLUDING OUTAGES OR FAILURES OF THIRD-PARTY SERVICES WE RELY ON (INCLUDING PADDLE, TWILIO, TELEGRAM, AND MAPPING/WEATHER DATA PROVIDERS).

12. Data Retention & Deletion

If your account is closed - whether by your own request or by us under Section 14 - your data will be permanently deleted from our systems within 90 days. During that 90-day window, you may request a full export of your data (see the Data Export feature in Settings, or contact support@loadzeta.com) in writing. After the 90-day period, deleted data cannot be recovered.

13. Indemnification

You agree to indemnify, defend, and hold us harmless from any third-party claims, damages, losses, or expenses (including reasonable legal fees) arising out of your misuse of the platform, your violation of these Terms, or inaccurate information you submit regarding loads, payments, or deductions.

14. Termination by Us

We reserve the right to suspend or terminate your account without prior notice if: your payment fails and remains unresolved after our dunning process, you violate these Terms, or we reasonably suspect fraudulent or abusive use of the platform. Section 5 above applies generally; this section clarifies its application in the subscription context.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or the platform shall be resolved through binding individual arbitration, and you waive any right to participate in a class action or class arbitration. This section does not apply to the extent prohibited by applicable law.

16. Force Majeure

We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, acts of war or terrorism, pandemics, labor disputes, internet or telecommunications failures, or outages of third-party infrastructure we depend on.

17. Text Messages (SMS)

Creating an account requires a phone number, and we verify it by text message. By creating an account and agreeing to receive messages, you give express consent for Load Zeta to send text messages to that number for: one-time sign-in and verification codes, security alerts about your account, and occasional notices about your trial or subscription. We do not send marketing text messages. Message frequency varies with your use of the service, and message and data rates may apply. Reply STOP to opt out or HELP for help. Because sign-in codes are delivered by text, opting out will prevent you from signing in. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how messaging records are handled.