REFUND POLICY

This Refund Policy is part of, and should be read together with, our Terms of Service.

Subscription Refunds

Load Zeta Pro is billed on a recurring monthly basis. Except where required by applicable law, we do not provide refunds or credits for partial subscription periods, including in cases where you cancel mid-cycle, do not use the service during a billing period, or forget to cancel before renewal.

Free Trial

Every new subscription starts with a 14-day free trial. You are not charged during the trial, and you may cancel at any time before it ends at no cost. If you do not cancel before the trial ends, your card will be charged automatically for the first billing period - this charge is subject to the no-refund policy above.

Billing Errors

If you believe you were charged in error - for example, a duplicate charge or a charge after you already canceled - contact us at support@loadzeta.com and we will investigate and correct any genuine billing error.

Payment Processing

All payments are processed by Paddle.com Market Limited ("Paddle"), our Merchant of Record. Paddle's own refund and buyer terms, available at paddle.com/legal/checkout-buyer-terms, also apply to your purchase.

Cancellation

You can cancel your subscription at any time from Settings → Billing & Plans → Cancel Subscription. Canceling stops future billing but does not retroactively refund the current period - see Terms of Service, Section 8 for what happens to your account access after cancellation.